Ink cartridge problem

[Shawn1dave]

Get "Ink cartridge problem" with my yellow hp 02 cartridge. So replaced, same issue. Rebooted, cleaned heads on most recent cartridge. Problem persists. Thinking the connectivity issue might be with the prongs on the printer for the yellow cartridge? Any advice?

[sandytechy20]

@Shawn1dave

Welocme to the HP support community.

Update the printer firmware

Here are the steps:- Click here

Clean the cartridge contacts

1. Turn the printer on.

2. Open the door to access the cartridges.

   

3. Squeeze and lift the cartridge latch for the cartridge indicated in the error message.

   

4. Remove the cartridge.

      CAUTION: 

   Remove and clean each cartridge one at a time. Do not leave a cartridge outside the printer for more than 30 minutes.

5. Lightly dampen a cotton swab with distilled water, and then clean only the copper-colored contacts on the cartridge.

      CAUTION: 

   Hold the cartridge by its handle. Do not touch the copper-colored contacts with your hands.

   

6. Wait 10 minutes for the contacts to dry.

7. Place the cartridge back into its color-coded slot, and then press down on the gray latch until it snaps into place.

   

8. Repeat these steps for any other cartridges indicated in the error message.

9. Close the cartridge door.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.