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‎05-31-2023 10:25 PM

HP Recommended
Operating System: iOS

HP Deskjet printer cartridges empty/dry. Ink residue around housing of printer. New cartridges printing a few black squares even on colour print. Cannot find how to do a head clean etc. 

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1 REPLY 1

‎06-03-2023 12:45 PM - edited ‎06-03-2023 12:46 PM

HP Recommended

Hi @Miss-23,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc.

- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

- Let me know the version of the operating system installed on the computer connected to the printer. 

- Connection method - USB, physical LAN, or wireless?
- Error messages (if any) on the unit. 


Take care and have a great day ahead.

Rainbow23 - HP Support.
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