Ink issue

[Desb42]

My printer doesn't print when ink is half full. It's been this way since I bought my printer. Any way to rectify this? I should be able to use a full cartridge not half.

[Pallipurath]

Hi @Desb42,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that your printer does not print when the ink cartridge is half full, it may be due to a cartridge detection or other printing issues. Here are some steps you can take to attempt to rectify this problem:

Verify Cartridge Installation:

• Ensure that the ink cartridges are properly installed in the printer. 
• Sometimes, cartridges not seated properly can cause the printer to misread the ink levels.

Update Printer Firmware and Software:

• Check for any available updates for your printer's firmware and software. 
• These updates can sometimes resolve known issues with ink level detection.

Reboot the Printer:

• Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in and turn it on. 
• This simple step can sometimes resolve minor glitches.

Check for Ink Blockages:

• Run a printhead cleaning cycle to ensure no blockages are preventing ink from being used.

Ink Cartridge Detection Errors:

• If you continually receive incorrect ink alerts, it might be worth replacing the cartridge temporarily to see if the issue persists. 
• If the problem resolves with a new cartridge, the initial cartridge might be faulty.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.

[Desb42]

It has been this way since I bought it. It has never printed past the half way mark. I did reach out in tbe beginning but got no resolution.  Nothing has helped. If it prints until it's half full, how are the cartridges not in correctly? 

[Pallipurath · Accepted solution]

Hi, @Desb42

Thank you for responding.

I am sorry to hear that the issue is not fixed. I would request you to please follow the below steps which should resolve the issue.

Run Printer Self-Test

• On most HP printers, press and hold the Cancel + Wireless buttons (or check your model’s button combo) to print a self-test/configuration page.
• If the self-test also cuts off halfway, the issue is hardware/firmware, not the laptop or driver.

Print Spooler Reset

• Run services.msc.
• Restart the Print Spooler service.
• Corrupted spooler jobs can stop mid-page.

Align the Printheads:

• If your printer provides an option to align the printheads.
• Perform this task to ensure optimal printing quality.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.

[Pallipurath]

Hi @Desb42,

Welcome to the HP Support Community!  

  

We're here to help you tackle that hardware malfunction! Don't worry, we've got your back!  

I would request you to please share me the Serial number of the unit and the Email address registered to Instant ink.

  

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.  

  

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.  

You can use this link as well:  

Private Messages - HP Support Community 

We're looking forward to helping you resolve this issue!  

  

Stay tuned, and thanks for your patience!  

  

Best regards, 

Pallipurath

[Desb42]

I am not enrolled in the ink program. The link attached doesn't take me anywhere. 

[Pallipurath]

Hi, 

Thank you for responding.

I am sorry to hear that the issue is not resolved. could please share me the picture of the cartridge.

Take care and have an amazing day!

Regards

Pallipurath.

[Desb42]

 

[Pallipurath]

Hi,

Thank you for sharing the pictures of the 

I am sorry to hear that the issue is not resolved. As per the shared Image I see that the Color cartridge is not installed, I would request you to please remove both the cartridge and reinstall it again. As there are 2 different cartridges installed.

Regards.

Pallipurath.

[Desb42]

I flipped the tops up so you can see that they are HP cartridges.  At this point I think I'm just going to get another printer and different brand. I'm not ok with only getting half ink for my money.  Especially since this one is no longer under warranty.