Ink refill problem 7305

[OzScot]

Ink cartridges will not fill

[Hawks_Eye]

Hi @OzScot 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for sharing the issue. Before jumping into solutions, I’d like to understand the situation better so we can pinpoint the cause.

• Are you using original HP cartridges or refilled/third-party ones?
• When you say “will not fill,” do you mean the cartridges aren’t accepting ink during a refill attempt, or that the printer isn’t recognizing them after refilling?
• Is this happening with all cartridges (both black and color) or just one specific type?
• Have you noticed any error messages or blinking lights on the printer’s control panel?
• Did the cartridges previously work fine, or is this the first time you’re trying to refill them?

Your answers will help me narrow down whether this is a cartridge design limitation, a blockage, or a recognition issue. Could you tell me a bit more about what exactly happens when you try to refill?

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[OzScot]

Hi,

I am trying to refill all Colour cartridges with genuine new ink bottles

1. have done this only once before and it worked but may have had an initial issue but can’t remember what
2. the bottles clicked into place but no ink flowed from the bottle to the printer cartridges
3. i have tried switching printer off and on again
4. i have tried a number of times with each of the colours but no luck
5. The ink bottles seem to be sitting ok and they all clicked when I first tried to fill the printer
6. i haven’t bought a black as I was needing to print in Colour and it seemed ok

[Hawks_Eye]

Thank you for clarifying the situation. Since the ink bottles are genuine and clicked into place but no ink is flowing, let’s go through some precise steps to ensure the filling process works correctly:

Check Bottle Seal

• Each new ink bottle has a small plastic seal under the cap. Make sure this seal has been fully removed before inserting the bottle into the printer’s tank. If the seal is left on, ink will not flow.

Confirm Bottle Orientation

• Insert the bottle straight into the ink tank inlet. The nozzle should align securely with the tank opening. If it is slightly tilted, ink may not dispense.

Press Down Firmly

• After inserting, gently press the bottle down until you feel it lock. Ink should start flowing automatically without squeezing. If it doesn’t, lift the bottle slightly and reinsert to ensure proper contact.

Check Ink Tank Vent

• Open the ink tank lid fully. Sometimes if the lid is not fully open, air pressure prevents ink from flowing. Ensure the tank cap is open and unobstructed.

Try One Color at a Time

• Insert one bottle, wait a few seconds to see if ink flows, then move to the next. This helps confirm if the issue is with a specific color or all tanks.

Power Cycle After Filling

• Once ink has flowed into the tanks, close the lids securely, turn the printer off, wait 30 seconds, and turn it back on. This helps the printer recognize the new ink levels.

Run a Printhead Cleaning

• From the printer’s control panel or the HP App on your computer, run a printhead cleaning cycle. This ensures ink is properly drawn into the system after refilling.

If after following these steps ink still does not flow, the most common cause is the bottle seal not being removed completely or the nozzle not seated correctly in the tank inlet. Please double-check those points carefully.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[OzScot]

Sorry it’s taken a while to get back to you. Turns out the ank was full although the app kept telling me all the colours were empty. Took printer back and after some testing it showed an issue with the Cyan not getting through to ink heads. HP provided a replacement printer.

[Hawks_Eye]

Hi @OzScot 

Thanks for the update—it sounds like you did everything right by checking the ink levels and following up when the app’s readings didn’t match reality. The Cyan blockage explains why the printer wasn’t functioning even though the tank was full. I’m glad HP tested it thoroughly and provided a replacement, that’s the best outcome in this situation.

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye