Ink system failure HP Officejet Pro 8600

[Lorna7376]

Message "Ink System Failure"  -  There is a problem with the printer or ink system Turn printer off then on. If problem persists, contact HP

Printer out of Warranty

Tried new cartridges, followed all troubleshooting tips including checking all points for paper jams, cleaning cartridge contacts, unplugging for 60 seconds, downloaded driver, checked for firmware update, etc

No joy. Can anyone suggest anything? I saw something about a secret menu but can't find anymore about it.

Thanks.......Lorna

[sandytechy20]

@Lorna7376

Welcolme top the HP support community.

I understand that you are getting ink system failure error, I am glad to assist you.

Reset the printer

• Resetting the printer might clear the error message.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.

Reseat the printhead up to three times

• To clear the error message, you might need to reseat the printhead up to three times.
• Open the door to access to the ink cartridges.
• Wait until the carriage stops moving before you continue.
• Unplug the power cord from the rear of the printer.

•   WARNING:
• You must disconnect the power cord before reaching inside the printer.

• Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.
• 
• Close the ink cartridge access door.
• Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.
• Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

Refer to this HP document for further assistance:- Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[MariaCyber]

Hi, I have the same problem and followed the support instructions. It did not work, please assist.