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‎12-11-2020 11:46 AM

HP Recommended
Product: HP 78XL Tri-color
Operating System: Microsoft Windows 10 (32-bit)

Purchased ink online - ink not working on one and looked at the other box and it is out of date.  Got them at the same time.

 

Category:
3 REPLIES 3

‎12-22-2020 04:20 AM

HP Recommended

@SusanTX, Welcome to HP Support Community!

 

Please reach out to HP Support in your region regarding the replacement options.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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‎12-29-2020 01:26 PM

HP Recommended

thanks TEJ1602,

Just had a bad last week and 1/2.

my 101 father whom i live with had to go to hospital on 22nd.  He is now resting well in rehab hospital.

Thank you for your return solution.  However I am at a lost as to how to contact regional support.

Can you please assist further.  

I am in and out of the hospital these days.  Hope to bring him home soon.

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‎12-31-2020 02:16 AM

HP Recommended

@SusanTX

 

Thanks for replying!
 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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