Install new ink cartridge and it gave me an error

[BrianB57]

Yellow ink cartridge was changed with new one. It went through the install procedure which took a few minutes. When completed, an error message appeared. It suggested rebooting printer. Tried multiple times, still doesn’t work. 

[Nal_NR]

Hi @BrianB57,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the cartridge error.

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, you may refer to this document and see if that helps. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[BrianB57]

Used Virtual Assistant to get a replacement ink cartridge for my HP Officejet Pro 8100, and have gotten this message twice.

"I am unable to assist you with replacing cartridges for this product. You'll need to contact live support. I will help you get started."

I answer a few more questions, then it says my Printer is "Out of Warranty: Ended on Oct 15, 2020"

My printer was working perfectly until it indicated I needed to REPLACE the YELLOW Ink Cartridge.

I have recently bought new ink cartridges, spending over $130.00. No support for a defective cartridge.

I'm shopping for a new printer, and it will not be an HP if this isn't resolved ASAP!

[Nal_NR]

Hi @BrianB57 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I would request you to contact our HP Phone Support who should be able to sort this out. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.