Instant Ink Cartridge Error fix?

[TheGreenLady]

I’ve been using instant ink for a while. I’ve not long replaced my black cartridge and it keeps displaying a cartridge error message. I’ve reset the printer, removed the cartridge, cleaned the contacts etc but it’s still occurring so I’m thinking my only option is to replace the cartridge? I don’t have a replacements and my Instant Ink dashboard says one won’t be sent until the cartridge error is fixed. I’ve tried contacting support, after trying for ages with the virtual absent but the page asks me to re sign in and just crashes. I’m really desperate to print invoices out, and can’t! 

[Betty0610 · Accepted solution]

@TheGreenLady

Welcome to HP Support Community! 

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