Instant Ink Cartridges Don't Work

[japanese_cherry]

There are a couple of issues happening simultaneously, and one is fueling the other, so both need to be solved. I previously signed up for instant ink thinking I could discontinue at any time, but the kill switch was sent when I cancelled the service and the printer stopped all functions. No copy, scan, or fax. I need to print and signed back up for instant ink just to be able to print my court documents, but got error message saying printer is not connected, so no ink can be sent. Status check in Smart App says it's connected. HP website still says it's not connected. I have restarted everything, all drivers are up to date. Printer does not factory reset no matter what.  How do I get the instant ink website to acknowledge the printer?

[BeemerBiker · Accepted solution]

Try here at the Get HP Instant Ink Support Website
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Contact the team at HP Instant Ink Support during business days and hours available in your region.
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General help on instant ink management

I do not have an instant ink printer. My understanding is that if you run out of ink, or you cancel your subscription, you can use genuine Hewlett Packard cartridges either original or refilled. They must have an HP chip in the cartridge.
The below type is unlikely to work.

Note that this is a user to user forum and I am just the messenger of this bad news: Instant ink cartridges can only be used when the ink subscription is active

Some additional problems:  If one color ink is low or empty, you may  not be able to print in black and white.  It is also possible the scan function will no longer work unless you have genuine HP ink cartridges.  I have also been informed that some of the "PLUS" printers are designed for printing over the internet and will not function without a subscription.

Terms of service including phone contact information

Instant Ink - Terms of Service - USA
Instant Ink – Terms of Service - UK
TERMINI DI SERVIZIO DI HP INSTANT INK - Italy
Instant Ink - Terms of Service - Ireland
CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France