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‎10-21-2021 09:12 PM

HP Recommended


I have had the Instant Ink Service since February 2017. I recently had to replace my cyan cartridge. I put in a new cartridge & got an error message that said that the contents of the cartridge had been depleted. Since I knew it was new, I tried it several times. Fortunately, I had another new cyan cartridge and used that. Do the cartridges expire? I still have two new magenta cartridges and will have to replace the magenta one shortly. I don’t see a date or anything on the cartridge.
Do I just send the “depleted” cartridge to be recycled?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-25-2021 12:12 PM

HP Recommended

@glomarkk

 

Welcome to the HP Support Community.

 

It could just be defective in this case. Yes. you can send the defective/depleted ink back.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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2 REPLIES 2

‎10-25-2021 12:12 PM

HP Recommended

@glomarkk

 

Welcome to the HP Support Community.

 

It could just be defective in this case. Yes. you can send the defective/depleted ink back.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎11-06-2021 01:37 PM

HP Recommended

No problem and thank you 🙂

 

Do get back to us in the future for further assistance.

 

Have a nice day and stay safe!:)

 


I am an HP Employee

1 person found this reply helpful
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