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I have recently paused my instant ink subscription for 3 months but wanted to extend it for a further 3 months as I am not using my printer much at the moment. I was initially told I could pause it for 6 months but chose 3 months and I was then going to review my situation. My subscription has now restarted but nowhere can I see an option to pause it again. The only option I can see is to cancel the subscription or downgrade. My printer is an HP Envy 4527 model.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Tiddles74,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you want to extend the pause on your Instant Ink service again.

 

Unfortunately, at the end of a pause the normal monthly billing starts again. You can pause again after two billing cycles are completed.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @Tiddles74,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you want to extend the pause on your Instant Ink service again.

 

Unfortunately, at the end of a pause the normal monthly billing starts again. You can pause again after two billing cycles are completed.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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