Instant Ink ordering system thinks I'm in Canada and I can't order!

[SilverRonin]

I want to sign up for Instant Ink, but when I try the country is hard-coded to Canada (where I used to live, I'm in the USA now). I've tried looking in my profile but I can't see any way to change the country. There's no option to view my account. The only option is "Sign Out". When I do that, and sign back in, I'm back at the same spot. There's no way to view my account from these pages. I can't move forward.

I tried in incognito window in Chrome, and the results are the same. Here's a screenshot showing that there is no account option - there's only sign out. 

The problem is obvious in the URL where I can see Canada (/ca) listed:

https://instantink.hpconnected.com/ca/en/l/?jumpid=va_65bsqvipye 

I thought perhaps if I updated the shipping information on the HP.com store it would solve the problem - it turns out there was no shipping information. I updated it anyway, tried a new incognito window, and nothing changed. So whatever customer profile exists for the HP.com store is a different profile than what they're using for the Instant Ink subscription.

How can I get Instant Ink?

[KrazyToad · Accepted solution]

@SilverRonin

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