Instant Ink refund - got new HP printer but doesn't take Instant Ink

[Rich88888888]

I purchased a Color Laser Jet Pro MFP M283cdw to replace my old HP Office Jet 4650, planning to get Instant Ink for the new printer. However, when I tried, it turned out Instant Ink is not available for the Laser Jet! At the same time, I was charged $14.13 for Instant Ink for the old printer Instant Ink ($13.05 for the new month plus, later on, $1.08 for cancelling!). I never used the old laser jet during that month. I would like a refund for the $14.13 since the reason I purchased a new HP printer was the convenience of the Instant Ink service! Nowhere does it say that HP does not provide the service for all its printers! Now I'm stuck with the Laser Jet which, by the way, has cartridges priced at about $80 *per color* (normal yield) and $100 USD *per color* (high yield)!!! Four cartridges, yellow, blue, red and black will cost me $400!!! Now that I have to spend so much money on ink for the new HP printer, I'm hoping HP can refund the $14.13 I paid for ink I never used!

[sandytechy20]

@Rich88888888

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Rich88888888]

Ok, I'll continue to wait to be contacted. Thanks.