Instant Ink rollover when changing to a smaller plan

[Jeffknh]

If I am on the Instant Ink 1500 page plan, I can rollover up to 4500 pages. If I change to a 700 page plan, I can only rollover 2100 pages. If I had built my rollover up to 4500 pages before moving to the smaller plan, will all the rollover pages be retained for my account even though the smaller plan has a 2100 page rollover limit? I would expect that no addition rollover pages would be added until the balance dropped below 2100. 

[Betty0610]

@Jeffknh

Welcome to the HP Support Community.

This should help you answer your questions: https://instantink.hpconnected.com/us/en/l/faq

Let me know if this helps.

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[Jeffknh]

Sorry, NO the answer is NOT in the linked information. 

I want to know if a maxed out 4500 rollover pages are maintained from a 1500 a month plan if I downgrade to a 700 a month plan that has a nominal max of 2100 rollover pages? i.e After such a downgrade to a 700 page per month plan, will the accrued 4500 rollover pages still be available in my account?

Thank you

[Betty0610]

If you downgrade the plan, you will lose the remaining roll-over pages that is you  will only get 2100, not 4500.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!