Instant Ink run out - HP thinks not

[Faithalert]

Instant Ink colour has run out and black is sporadic - yet HP App confidently tells me that there is plenty of both left. Not due to get more until August unless HP realises! There doesn’t seem to be an obvious way of alerting HP to the problem.

[Kumar0307 · Accepted solution]

@Faithalert, Welcome to the HP Support Community!

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[Faithalert]

Thank you Kumar 0307 - happy to confirm that the reported symptoms have been cured by going through the cleaning cycle a couple of times. From sepia back to full colour and no streaky black!

[Kumar0307]

@Faithalert

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!