Instant Ink

[DragonEgg12]

I want to add Instant Ink but it isn't listed on the HP Smart App.  

[VikramTheGreat]

Hi @DragonEgg12,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how confusing and discouraging it feels when you’re ready to sign up for Instant Ink, expecting it to appear clearly in the HP Smart app. You’re doing everything right; the app simply needs a bit of guidance to reveal the Instant Ink setup path. Let’s walk through this together, gently and step‑by‑step.

STEP 1: Make Sure You’re Signed Into Your HP Account (Very Important)

Instant Ink will not appear unless the app knows who you are.

1. Open HP Smart
2. Tap your Account icon (top‑right corner)
3. Sign in using your HP account  (email + password)
4. Return to the home screen

Once signed in, the app refreshes your printer’s service options.

STEP 2: Make Sure Your Printer Is Eligible for Instant Ink

Not all HP printers support Instant Ink.

To check:

1. Open HP Smart
2. Tap your printer
3. Scroll down to Services
4. Look for HP Instant Ink or Supplies & Services

If your printer is not eligible, the option will never appear.

📘 HP Instant Ink Eligible Printers: HP Instant Ink Printer Compatibility – Find eligible HP printers & ink | HP® Official Site

STEP 3: Make Sure Your Printer Is Actually Added to HP Smart

Instant Ink only appears when the printer is added AND online.

1. Make sure your printer is listed on the home screen
2. Make sure it shows Online
3. If not, tap Add Printer and follow the steps

A printer listed as “offline” or “not connected” cannot show Instant Ink enrollment.

STEP 4: Update the HP Smart App

Sometimes older versions hide service options.

1. Go to the App Store (iOS) or Google Play Store
2. Search “HP Smart”
3. Tap Update if available

After updating, re-open the app.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[VikramTheGreat]

Hi @DragonEgg12,
 

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat