Instant ink Free Trial

[MOG89]

Hi I could not reply to my other post so i've had to repost sorry.

I recently brought a HP Envy pro 6432 printer which was supposed to come with 6 months free trial for instant ink, I have set enrolled for instant ink but I have had no notification about the free trial months and I can't find any record of a free trial being active in my account. I have checked all the FAQ and searched my account, i've used the virtual assistant and still don't have an answer. I've noticed that a lot of people in the UK have had a problem with it not putting on the free trail automatically like it should. I'm just a little concerned as it states I must redeem within 7 days of printer set up and the trial was one of the reasons for me going for this printer. 

Thanks

I can send a photo of the box if needed as proof.

Thanks for the help.

[Kumar0307]

@MOG89, Welcome to the HP Support Community!

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

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