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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MOG89
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Instant ink Free Trial

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envy pro 6432
Microsoft Windows 10 (64-bit)

Hi I could not reply to my other post so i've had to repost sorry.

 

I recently brought a HP Envy pro 6432 printer which was supposed to come with 6 months free trial for instant ink, I have set enrolled for instant ink but I have had no notification about the free trial months and I can't find any record of a free trial being active in my account. I have checked all the FAQ and searched my account, i've used the virtual assistant and still don't have an answer. I've noticed that a lot of people in the UK have had a problem with it not putting on the free trail automatically like it should. I'm just a little concerned as it states I must redeem within 7 days of printer set up and the trial was one of the reasons for me going for this printer. 

Thanks

I can send a photo of the box if needed as proof.

Thanks for the help.

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Kumar0307
HP Support Agent
HP Support Agent
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@MOG89, Welcome to the HP Support Community!

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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