Instant ink cartridge on 4527 incompatibel error

[Birdy010]

Just installed the colour  cartridge in my envy 4527, send by hp instant ink program. 
the printer reapeats telling me its not compatible!

this new cartridge had nr 304, whiteboards my old one has 302.

searching the forum led to no werking solutions, just as the troubleshooters at hp support. I tried everything.. TWICE.

still the printer says its incompatibel.

old cartridge still works fine when reinstalling, zo it must be the new cartridge causing the problem. 
I am not happy with this sort of problems, keeping me off printing and not finding any easy cartridge replacement on my account..

could someone help me?

[Kumar0307 · Accepted solution]

@Birdy010

I have received your message with the required information. Thank you.

Not to worry, I have shipped a replacement color ink cartridge with express shipping. It will be delivered in 3-4 business days. You can track the shipment from your Instant Ink account.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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