Instant ink free trial

[RAlen]

Hi. I purchased my printer on Sun and it says on the box 6 months free instant ink trial. The printer was v easy to set up with the app but instant ink is not recognising the free 6 months. I have registered for instant ink (as had to be within 7 days) but the only offer it shows is 2 months free. How do I get the other 4 free months added to my account please? Thank you.

[Jay_G24 · Accepted solution]

Hi @RAlen,

I'd like to help!

I understand you did not receive all your promotional months.

To assist better -

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!

[Jay_G24]

As 2 months are already added to your account, I have credited 4 more months.

Please login and check 6 free months show up on your account.

Let me know!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!