Is an OOBE reset required?

[WEI1992]

I have an HP DeskJet 2700 series printer that was stored in its box for a while. The original SETUP cartridges were misplaced during moving. Now the printer is locked at the 'Use SETUP Cartridges' error screen. I have brand new regular cartridges installed. 

[Deep_World]

Hi  @WEI1992 
 
Welcome to the HP Support Community!

Thank you for reaching out. I understand that your HP DeskJet  was stored for some time and the original SETUP cartridges were misplaced during your move. I’ll be glad to help you work through this.

To better assist you, could you kindly confirm the following details?

• Are you seeing the message "Use SETUP Cartridges" directly on the HP app or on your computer screen?
• Was this printer ever fully completed through the initial printer setup process before it was stored?
• Are the newly installed cartridges genuine HP cartridges?
• Could you share a photo of the error message if available?

In the meantime, kindly try the below steps and confirm : 

1. Turn the printer on.
2. Remove both cartridges from the printer.
3. Disconnect the power cord from the rear of the printer and from the wall outlet.
4. Wait for about 60 seconds.
5. Reconnect the power cord directly to a wall outlet and turn the printer back on.
6. Reinstall the cartridges securely and check whether the message changes.

Additionally, if the printer has never completed its initial setup, then is may require the original HP SETUP cartridges to finish printer initialization. If the setup process was not completed before the printer was stored, the printer may continue displaying the "Use SETUP Cartridges" message even when standard replacement cartridges are installed.

I hope this helps. 

[WEI1992]

Thank you very much for your reply!

This printer hadn't completed its initial setup before being put into storage. I removed the protective film a few days ago, but I can't find any ink cartridges. I bought new ones from Amazon. I didn't take a photo of the error message, but I saw a post on the HP community forum mentioning something about OOBE?