Is there a way to get a running print count from the HP9025 Officejet Pro ?

[alokj]

Good morning, Folks:

I have an InstantInk Plan and it seems the billing doesn't tally with the number of pages we actually print.  We keep getting billed for exceeding our plan limits.

Has anyone else had this issue ?

...and is there a way to get a print count report from the printer so we can check other than actually keeping a written log (which would not constitute adequate proof )?

Thank you, and stay safe....  Happy Holidays !!

[Dragon-Fur · Accepted solution]

@alokj 

Yes, you can use the printer Usage Report to check on total page counts.

The data is in raw form - that is, it is not kept by "month" and is instead a cumulative total.

You have to print the report (or at least view it) whenever you want to check the data.

For example, check the information on the first day of each month or any other date / time that is significant.

Subtract the old from the new data to view the difference.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Tools > Reports > Printer Reports

Example - EWS > Tools > Reports > Usage Report

HP_9025_EWS_Usage_Report_1

I've never had the experience you describe - I've never had an Instant Ink subscription.  That said, I've read that the service monitoring is not "to the minute" and that true statistics are only updated when the printer and the service sync the information.  It that does not happen on the day you check the stats, they won't align with your own running total.  Yeah, but?  Sure, could be something else that is causing the discrepancy.

Find Instant Ink Support Contact information in your Terms of Service contract.

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

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[alokj]

Thank you.  Great solution.

[Dragon-Fur]

@alokj 

You are welcome.

I don't have an Instant Ink subscription - from what I can tell, the Page Count should be available in your Instant Ink account.  The data is not always updated "right at the moment" but should be fairly accurate.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"