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‎07-09-2023 10:20 AM

HP Recommended
Product: HP DeskJet 4155e All-in-One Printer
Operating System: Microsoft Windows 11

Just replaced the color cartridge with an HP color cartridge. Won't print color!! Display shows color ink as full.

Have cleaned the electrical contacts as instructed. Still does not give "color" as an option for printing.

Category:
1 REPLY 1

‎07-12-2023 08:18 AM

HP Recommended

Hi @JoanFA 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing cartridge issues.

 

To isolate the issue, I would request you to elaborate the defect you are referring to.

 

Meanwhile, you can perform the steps mentioned in this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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