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‎01-28-2021 01:09 AM

HP Recommended
Product: HP ENVY 4500
Operating System: Microsoft Windows 10 (64-bit)

 

Hello everybody,
I have an HP ENVY 4500 all in on printer.
The registration code for ink cartridges is USA.
I want to use the printer in Germany.
How do I get the new keys and how can I enter them.
Thanks in advance.

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-10-2021 04:25 PM

HP Recommended

@volker111
Thank you for posting on the HP Support Community.

 

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon in the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

ECHO_LAKE
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎02-10-2021 04:25 PM

HP Recommended

@volker111
Thank you for posting on the HP Support Community.

 

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon in the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎02-11-2021 01:05 AM

HP Recommended

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Was this reply helpful? Yes No
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