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‎04-18-2020 10:17 AM - last edited on ‎10-30-2020 04:30 PM by

HP Recommended
Product: Laserjet pro mfp m28 - m31

Hello,

I just ordered a new printer and while trying to figure out how to find the password for the printer, the software tells me the printer doesn't recognise the cartridge. Could it be that its defect?

 

If so I'd like to return it in exchange for a new one. 

 

Thank you

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-20-2020 10:42 AM

HP Recommended

Hi @Nomsie

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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1 REPLY 1

‎04-20-2020 10:42 AM

HP Recommended

Hi @Nomsie

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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