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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Lost Setup Cartridges

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03-09-2024 11:27 AM
What do I do if I misplaced the set up cartridges? I bought new cartridges but it doesn’t work if I don’t have the set up cartridges. Don’t ask me how I lost them, I have no idea.
03-10-2024 06:57 AM
Hi @jfeeney160 ,
Welcome to the HP support community.
Thank you for posting your query, I will be glad to help you. I will be glad to help you. I understand you do not have the setup ink cartridges. To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer. It is different for every printer model.
Please help us with the Printer serial number or the product number on a private message for further assistance.
Here is the link to find the product number:- Click here
https://support.hp.com/in-en/document/ish_2039298-1862169-16
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.
Could you elaborate on the issue for better understanding?
Rachel571
HP Support
Sneha_01- HP support