• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
macOS 26.0 Tahoe

Replacing black ink carriage for first time. All instructions I find speak of a blue handle to pull out cartridge tray. There is no blue handle. I've tried gently pulling on things but nothing gives. AI suggested, "If the entire drawer has no usable grip, the handle may have broken off; use a flashlight to locate the drawer’s front edge, and avoid prying against the printer housing."  I've used a flashlight which doesn't show much, but I have felt under what appears to be the tray, and tried pulling on it without any success. I took a photo of the area but don't see the ability to upload on this conversation. 

 

Printer: HP Color LaserJet Pro MFP M281cdw

Computer: Apple MacBookAir OS: Tahoe 26.5

3 REPLIES 3
HP Recommended

https://support.hp.com/si-en/document/c05598982 if this isn't helpful please insert your photo

 

For inserting photos use camera icon above

Valsimot_0-1789972534323.png

 




My profile on LinkedIn

HP Recommended

Thank you for replying. Here’s my photo. 

IMG_8425.jpeg

 

HP Recommended

That is the back side of the printer, the toner removal is done from front.




My profile on LinkedIn

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->