MY HP OFFICEJET PRO 8630 IS TELLING ME CARTRIGDGE PROBLEM. IVE DID EVERYTHING IT PROMPTED ME TO DO I

[HAVENHUNT]

MY HP OFFICEJET PRINTER 8620 IS GIVING ME AN ERROR OF CARTRIGE PROBLEM. I PUT ALL NEW INK CARTRIDGES IN AND CLEANED EVERYTHING AS I WAS TOLD BUT ITS STILL GIVING ME THE MESSAGE, IVE TURNED SYSTEM OFF UNPLUGGED IT.AND TURNED EVERYTHING BACK ON AND STILL THE SAME THING , HELP ME PLEASE

[HAVENHUNT]

HP OFFICE JET PRO 8620 #[Personal Information Removed]IT SAYS CARTRIGDE PROBLEM. IVE PUT IN ALL NEW INK BUT IT SAYING THE SAME

[Jay_G24]

i @HAVENHUNT,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a cartridge error.

If you have already performed the steps from the document Ink cartridge errors and the issue persists, it could be a hardware failure.

I've sent you a private message with further instructions to get this issue sorted.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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