Magenta not printing (instant Ink)

[RickK65]

My Officejet 5230 began to print reds with varying degrees of quality and has now stop printing any colours with the magenta ink in it. I have skipped through all the hoops demanded of me by the Virtual Agent, e.g cleaning, deep cleaning, alignment, etc. to no avail - still no magenta printing. As I use the Instant Ink program the swapping in and out of cartridges is not an option (I don't have a spare anyway). Can you help, please?

I understand this may have to be done by private message.

[Betty0610 · Accepted solution]

@RickK65

Welcome to HP Support Community! 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. 

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