Magenta not printing on Inktank Printer

[D-CSI]

HP GT 5820 Inktank printer doesn't print Magenta for some reason. I've never had issues until today and don't know how to fix it. I've replaced the printheads about 8 months ago, and while we do use the printer, it's at home printer, so it's under 1000 prints a month. I have run the clean printheads and deep clean as well. Nothing seems to have worked.

any info will be appreciated

[Kumar0307]

@D-CSI, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not printing in Magenta. Make sure you have tried the steps mentioned in this document - Color or Black Ink Not Printing; Other Print Quality Issues

If the issue persists, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[D-CSI · Accepted solution]

Hi.

I tried the solutions above and none of them worked. After reading a bit more about the issue - since I wasn't the only one having this issue, I came across a solution that worked for me.

So I think I've solved the issue for now. I did a warm water flush of the printhead, since it's removable and I think the magenta duct was blocked or something.
I've test printed a few pages and it all seems okay for now.

Thanks for the assist

[Kumar0307]

@D-CSI

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!