Missing lines on page when printing

[Pam8080]

When I print there are missing colour lines down the page. Brand new original cartridges installed, printer maintenance fully completed, to stage 3. Might print 1 or 2 pages ok but then reverts to missing lines.

[Jay_G24]

Hi @Pam8080,

 I'd like to help!

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Load plain white paper in the input tray.

2. From the printer control panel, open the Setup  menu.

3. Open the Reports or Tools menu.

4. Touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Pam8080]

I spent 2 hours on the phone to HP customer service trying all different things. Turns out my new ink cartridges are out of date, expired last year and I have 4 of each colour which makes it an expensive error buying too many in advance. I've ordered a new set and will try those and if I still see missing lines I will know it is the printer and not the ink. Thank you for replying and I'll try to keep you posted.

[Jay_G24]

Sounds good 🙂

Keep me posted with the results!