Missing or damaged ink cartridge error message display on HP 8025e printer

[MJ510]

How do I get help and support for my HP 8025e printer purchased 1 year ago and never been able to get the cartridge issue solved. I encountered printer delivery problem during purchase process when it was said to have delivered but I did not receive it.  I reported to  HP and delivery agent with back and forth emails and text communication for the supposedly delivered printer. A loss report case was created with the delivery agent. A week or so later, the  delivery agent made the delivery. I set up the printer per instruction with ink cartridge that came with the printer. The printer showed/is still showing  message of missing or damaged ink cartridge or to use ink that came with the printer.  I just bought a new HP ink cartridge to see if it would work but of course it doesn't. Would this supposedly "new" printer work at all?

[Nal_NR]

Hi @MJ510,

Welcome to the HP Support Community. 

I'd like to help!

Kindly refer to this document and follow the instructions.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MJ510]

Elohi_NR, HP Support Agent, Thank you for your response. Unfortunately, it appears my printer has an invalid serial number. I am not sure why this is so since the printer was purchased from HP. I understand it has been a year since the printer was purchased and warranty has expired. All I ask is to be able to use this supposedly new printer which I bought. I have actually went and bought another set of cartridges hoping it would help but to no avail. Please advise what to do. Thank you! Much appreciation.

[Nal_NR]

Hi @MJ510 

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

If I am understanding correctly, are you referring to a new printer and would like to use the new cartridges you bought for the old printer?

[MJ510]

HP Support agent, Elohi, Thanks for response. Sorry I was unclear in my issues. The brand new printer was purchased January 2022 but have never ever worked and showing cartridge error or damaged message. We were still in the process of the pandemic is communication was challenging. The printer is a year old but has never been able to work with a constant cartridge error message.  I decided to get new HP cartridge recently hoping this would help but of course it didn't work. I hope this helped clarify. Is it at all possible to have this printer cartridge work? Thank you for support.

[Nal_NR · Accepted solution]

Hi @MJ510 

Thanks for clarifying. If the new cartridges did not help fix the issue, then it could be a hardware issue. 

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!