Mix Cartridge Sizes

[Lyn1208]

I have been having problems purchasing cartridges  major  UK Shortage.  now my Hp Officejet Pro will not accept a mixture of standard Hp912 and Hp912XL.  is this correct?  do i need the same size  of all cartridges?

[archilles23]

Hi,

The answer is NO, your printer is designed to accept all sizes of cartridge mix. Just to make sure they are correct selectibility no. HP912 as you indicated. Regular HP912 and high ink fill HP912XL are accepted and accepted in mixing of K, C, M , Y colors.

if any of them are not working or showing INCOMPABITLE CARTRIDGE / CARTRIDGE PROBLEM error, please contact HP for replacement at www.hp.com/go/contact and follow instruction or return to store.

[Lyn1208]

Hi,  thanks for the prompt reply, however  i have tried  5 Cyan Hp 912  cartridges and none  of them work. (i purchased them from 2 different  suppliers so am sure there is not a supplier issue)

Short of  me throwing this Hp Officejet Pro 8024 printer out of the window!!,

Do you have any other suggestions on how to make it  accept a mixture of Genuine  Hp 912 & 912XL cartridges ? 

[archilles23]

Hi,

Can you share what error message you are getting?

If you are getting the "INCOMPATIBLE CARTRIDGE" error message then please follow below link to obtain replacements, and HP contact center will send you same quantity that you have purchased for those within warranty sooner as possible.

  - HP Recommended Solution: Are you having print quality issues or getting an incompatible cartridge error? Click here for help