cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 6
13,997
Flag Post

My Deskjet 2540 won't print

HP Recommended

I have run the scan doctor, and this printer still will not print. The print job sends to the que and then it just says error. The wireless connection shows on both my printer and computer, Windows 7 Asus. I am hoping I won't have to buy a new printer. This issue has been happening from the very beginning...

5 REPLIES 5
Highlighted
HP Support Agent
HP Support Agent
30,667 30,616 2,531 3,828
Message 2 of 6
Flag Post
HP Recommended

 

@lilikay

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I understand your Deskjet 2540 isn't printing,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you attempt to delete print jobs and restart?

Have you reset the print spooler?

 

While you respond to that, here's what you need to do:

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

Click here to access it

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

Alternatively, you may also try the below steps:

 

Step 1: Delete job files and restart

Whenever a print job is sent to the printer a file is created in Windows. Sometimes these files become corrupt and cause problems. To properly reset your printing environment, delete these print job files manually and restart both the computer and the printer.

 

View this video on YouTube.

  1. Turn off the printer using the power button and then unplug the printer power cord from the power outlet.

  2. Save your work. After using these steps, your current print jobs are lost and will need to be printed again.

  3. Open Windows Services using one of the following methods:

    • Search Windows for services, and click Services in the list of results.

    • On your keyboard, press Windows key ( ) + R, type services.msc in the window that opens, and then click OK.

  4. Scroll through the list of services and find the name Print Spooler.

  5. Right-click Print Spooler and select Stop.
     

    Figure : Stop selection for Print Spooler Service

     Service window the Print Spooler service selected from the Name list and the Stop selection called out.
     
  6. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.

  7. Delete all files inside the PRINTERS folder.

  8. Shut down your computer from Windows.

  9. Make sure you printer has been unplugged for at least 60 seconds, and then plug the power cord into a power outlet.

  10. Turn on the printer using the power button on the printer.

  11. Turn on the computer and wait for Windows to open.

  12. Try printing again and note what happens.

    • If the printer prints, you are done.

    • If the print job becomes stuck again, continue to the next step.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

 

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

0 Kudos
Highlighted
New member
1 1 0 0
Message 3 of 6
Flag Post
HP Recommended

I have had bt tech guys re connecting my printer every day, it is so frustrating..please be honest and tell me is it because this is an old model, should I buy a new one, thats what they say I should do

0 Kudos
Highlighted
New member
2 2 0 0
Message 4 of 6
Flag Post
HP Recommended

I did everything on the instructions,  deleted all files in Printers folder etc and still printer not working.  PC is windows 10 pro. Don't know what to do  now, did all the unplugging and plugging in etc, switching PC off and on 

0 Kudos
Highlighted
New member
2 2 0 0
Message 5 of 6
Flag Post
HP Recommended

I restarted spooler as well, nothing 

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,588 11,574 642 479
Message 6 of 6
Flag Post
HP Recommended

@DawnChorus

 

Welcome to the HP Support Community.

 

Are you able to make a copy?

 

Try using the built-in drivers to print: https://support.hp.com/in-en/document/c01796879

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation