My HP 4520Envy only prints in B/W suddenly!

[randolfo3]

My Printer is only printing B/W. I can't find the option for Grey scale or Black and White to resolve

[Kuroi_Kenshi]

Hi @randolfo3,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Envy 4520 has suddenly started printing only in black and white, and you’re unable to find the grayscale or color options. Let’s go through steps to fix this issue.

1. Check Ink Levels

Open HP Smart App or HP Printer Assistant on your PC or Mac.

Ensure that the color cartridges are not empty or low. Low or empty cartridges can force the printer to print in black and white.

2. Check Print Settings

When printing a document, go to Print → Printer Properties / Preferences.

Look for:

Color Options → Make sure Color is selected instead of Black & White / Grayscale.

Some apps have their own print settings—check the settings inside the app you are printing from.

3. Perform a Printer Reset

Turn off the printer and unplug it from the wall.

Wait 60 seconds and then plug it back in and power it on.

This can clear temporary settings that force B/W printing.

4. Check Cartridges

Remove the color cartridge and inspect it for:

Protective tape still attached

Dirt on the contacts

Reinsert it properly, making sure it clicks into place.

5. Update or Reinstall Drivers

Go to HP Support → Enter your printer model → Download the latest full feature drivers.

Install them and try printing a color document again.

6. Print a Test Page

From HP Smart App / Printer Control Panel, print a color test page.

If the color prints on the test page, the issue may be software-specific.

7. Check for Software Overrides

Some applications (Word, PDF readers) have their own print settings.

Make sure color printing is enabled in the app, not just in printer settings.

I hope this helps.

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Best regards,