My HP 8600 will now not allow me to use non-hp ink cartridges

[JohnL945]

As of a month ago, my Hp 8600 printer will not accept non-ink. it gives me a error message telling me the cartridge is damaged and I tried 3 different suppliers and same result. 

[Anand_Andy]

Hi @JohnL945,

Welcome to the HP Support Community

I'd like to help!

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[JohnL945]

I read your response to my cartridge issue, and nowhere did you mentioned the fact that HP installed "Cartridge Protection" on my HP 8600 in a software update. I used non-HP cartridges for 8 years without any issue and saved hundreds of dollars. After fighting this issue for the last 4 weeks I still am unable to use my HP printer. It was a great home printer, but it is no use to me now because you stopped all users from using a cheaper alternative to HP inks. I will be forced to purchase another brand of printer. Also, your power on power off solution did nothing.

[Anand_Andy]

@JohnL945,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!