My HP Deskjet Printer 3630 says the Ink Cartridge is Incompatible though it is new. Why ?

[J_DD]

My HP Deskjet Printer 3630 says the Ink Cartridge is Incompatible though it is new. Why ?

Can someone please provide a definite solution to resolve this concern.

Thank you.

[A_Gayathri]

Hi @J_DD,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP DeskJet 3630 says that the ink cartridge is incompatible, even though it's new, it could be due to a few common issues:

• Incorrect Cartridge: Ensure that the ink cartridge is the correct type for your printer model. Verify the cartridge number matches the one specified for your HP DeskJet 3630.
• Installation Issues: Double-check that the cartridge is installed properly. Remove it and reinsert it, making sure it clicks into place securely.
• Protective Tape: New cartridges often come with a protective tape or plastic covering on the contacts. Make sure you have removed all the protective tape from the cartridge before installing it.
• Cartridge Contacts: Sometimes the contacts on the cartridge or inside the printer can be dirty. Gently clean the contacts on both the cartridge and inside the printer with a lint-free cloth.
• Firmware Updates: Check if there’s a firmware update available for your printer. Sometimes updates can resolve compatibility issues with cartridges. Update the firmware on an HP printer 
• Printer Reset: Perform a hard reset of the printer. Turn it off, unplug it for a minute, then plug it back in and turn it on.
• Cartridge Expiration: Verify the expiration date on the cartridge. Although rare, it’s possible to receive a cartridge that’s expired or defective.

Refer to this document:  HP DeskJet 3630 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri · Accepted solution]

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