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‎03-15-2021 07:46 PM

HP Recommended
Product: HP ENVY 5012
Operating System: Other

My HP envy 5012 will only print in blue ink. All ink levels are full. I have unplugged, reset, cleaned the printer heads, and it still will only print in blue ink.

Category:
3 people had the same question
1 REPLY 1

‎03-19-2021 01:57 PM

HP Recommended

@Tripp1966

 

Welcome to the HP Support Community.

 

Does this also happen while copying?

 

Try the steps from here: https://support.hp.com/in-en/document/c05538986https://support.hp.com/in-en/document/c05538986

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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