My HP OfficeJet Pro 8020 is not printing Blue ink. Its printing the magenta color

[Julie0627]

My HP OfficeJet Pro 8020 is not printing Blue ink. Its printing the Magenta color. I've cleaned the printer head several times. All three catridge were just replaced today. The blue is displaying full on the HP App.

[A_Gayathri]

Hi @Julie0627 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've already taken some troubleshooting steps, but let's try a few more to see if we can resolve the issue:

• Check Cartridge Installation: Ensure that the blue ink cartridge is properly installed and seated correctly in the printer. Sometimes, cartridges may not be installed properly, which can lead to printing issues.
• Print Head Alignment: Even though you've cleaned the print head, it might still be misaligned. Most printers have an option to align the print head, either through the printer's control panel or the software interface on your computer. Try running a print head alignment process to see if that helps.
• Printer Software Update: Ensure that your printer's software is up to date. Sometimes, printer issues can be resolved through software updates that address bugs or compatibility issues.  Software and Drivers for HP OfficeJet Pro 8020 All-in-One Printer series
• Check Ink Levels: Although you mentioned that the blue ink is displaying as full on the HP app, it's still worth double-checking the ink levels through the printer's control panel or the software interface to make sure there's enough blue ink available.
• Try Different Paper: Sometimes, printing issues can be related to the type or quality of paper being used. Try printing on a different type of paper to see if that makes a difference.

Refer to this document: HP OfficeJet Pro 8020 All-in-One Printer series User manual

HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.