My color print but black will not, can this be fixed?

[thedogg576]

My printer sat for about 2 years. I put new in new Ink cartridges and colors work but black does not. Can this be fixed?

[Nirvana_95]

Hi @thedogg576

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing issues with your printer. Do not worry, we are here to fix it.

To assist better-   

1) Does the copy print out the same way?  

2) What's the application you are trying to print from? Have you tried printing from a different application or device?    

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further.   

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues: https://support.hp.com/in-en/product/hp-photosmart-5510-e-all-in-one-printer-duplexer-series-b111/51... 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware: https://support.hp.com/us-en/document/ish_1776648-1643972-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[thedogg576]

Yes I still need help, I have tried to print from my iPhone and computer windows.

[Nirvana_95]

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!