My color printer won't print in color

[hannahrengel]

My color printer won't print in color and wont display the option to print in color.

[VikramTheGreat]

Hi @hannahrengel,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you have trouble printing colour from the HP Printer. To help you with the accurate steps, we do require the Printer model and details so we can check and help you better.

In the meantime, please try the steps shared below and let me know if this helps.

CARTRIDGE CONTACT CLEANING :
 

Try to clean the contacts quickly enough that the cartridges are not outside of the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridges are outside of the printer for too long.
 

1. Remove the cartridges
2. Place the cartridges on a piece of paper with the nozzle plate facing up.
3. Unplug the printer power cord.
4. Lightly moisten the lint-free cleaning material with clean water.
5. Clean the cartridge contacts. Avoid touching the nozzles. Replace the cleaning material if it gets dirty.
6. Clean the carriage contacts. Use new cleaning material if the material used on the cartridge contacts is no longer clean.
7. Let the parts dry for five minutes before reinserting the cartridges.
 

Try and let me know

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @hannahrengel,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support