My cyan and yellow ink stopped printing. I have ran several cleaning prints on it to no avail.

[Kellyeliz]

I have ran the cleaning several times. Yellow was working but has now stopped. Cyan hasn’t printed at all. All ink tanks are refilled with HP ink 

[Raj_05]

Hi @Kellyeliz,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.  

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support 

[Kellyeliz]

.

[Raj_05]

Hi @Kellyeliz,

Thank you for your response, 

If your HP Smart Tank Plus 651 printer's cyan and yellow ink have stopped printing despite running cleaning prints, you can try a few troubleshooting steps to resolve the issue.

• Check Ink Levels: Ensure that the cyan and yellow ink tanks have sufficient ink. Low ink levels can cause printing issues.
• Replace Ink Cartridges: If the ink levels are low or the cartridges are empty, replace the cyan and yellow ink cartridges with new, genuine HP cartridges.
• Nozzle Check: Perform a nozzle check to identify if there are any clogs or issues with the printhead. You can usually find this option in the printer's software or settings menu. Follow the instructions provided in your printer's manual.
• Manual Cleaning: a. Turn off the printer and unplug it from the power source. b. Open the printer cover to access the printhead. c. Gently wipe the printhead with a lint-free cloth or a cotton swab moistened with distilled water. Do not use tap water or alcohol. d. Allow it to dry completely before turning the printer back on and printing a test page.
• Alignment and Calibration: After cleaning the printhead, it's a good idea to perform a printhead alignment and calibration to ensure that the nozzles are properly aligned.
• Update Printer Driver: Ensure that you have the latest printer driver installed. You can download the latest driver from the HP website or use the software that came with your printer to check for updates.
• Software Troubleshooting: Check the printer software for any error messages or alerts that may provide information about the issue. Sometimes, the software can diagnose and recommend solutions.

If you would like to thank us for our efforts to help you, please go to the public post and click on "Accepted Solution" and give us a virtual high-five by clicking on the "Thumbs Up" icon.

Take care and have a great day ahead!

Alden4
HP Support

[Kellyeliz]

I have done all this except a nozzle check I guess. I can’t find directions on how to do this. 

[Raj_05]

Hi @Kellyeliz,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support