My genuine 952xl and 956xl cartridgescartridge not accepted by HP Officejet Pro 8740

[doninla]

I have an HP 8740-  Prior to recent firmware updates my genuine 952xl and 956xl cartridges worked.  Now they are rejected.  The wording on the packages says absolutely NOTHING about the cartridge not working after the warranty date.  This is unacceptable!   Will HP  supply replacements. or a credit for these very expensive cartridges?

[doninla]

I have exactly the same problem and same error message as the other posters in this thread with a  genuine HP 952XL black cartridge I purchased for my HP 8740 printer.  I expect HP to send me a gift certificate or a replacement cartridge.  Can someone at HP please contact me to arrange this?

[Anand_Andy]

Hi @doninla,

Welcome to the HP Support Community

I understand you are facing an ink rejection issue with your  HP Officejet Pro 8740. Not to worry I will help you to get a resolution to resolve the issue.

Kindly refer to the steps mentioned in this document: HP Inkjet printers - Ink cartridge errors

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Anand_Andy]

Hi @doninla,

I'd like to help!

I understand you are receiving an "Older generation cartridge" error.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[treehouse67]

😞