My printer I bought from Belgium doesn't work with the cartridges I buy in the USA.

[Öner]

I moved to the USA from Belgium last year. I have OfficeJet Pro 9012e. I was using 963 cartridges back in Belgium, now I'm using 962 here in the USA.

I get the error message "The indicated cartridges are not intended to use in this printer as currently configured".

Actually, I had bought 962 cartridges last year and had the same problem and I remember that it was solved by doing the regional reset with the help of the technical support. I was hoping that this would be a one time process but I have the same problem with the new cartridges I recently bought.

I'm using only HP original cartridges.

I need help to do the regional reset.

Thank you.

[A_Gayathri]

Hi @Öner,

Welcome to the HP Support Community

I understand you are facing an issue with your printer region reset. Not to worry I will help you to get a resolution to resolve the issue.

As there was already a region reset done, this needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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