My printer has been hijacked

[JThunder]

I have moved a couple of times and now cannot find my subscription instant-ink cartridge. I must do a print job and bought cartridges from a local CVS, but neither cartridge will print any Cyan color. I think i have been sabotaged by HP. What can I do to release my printer from their control temporarily? 

[Nal_NR]

Hi @JThunder,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

I would need to know a few details regarding your Instant Ink account to help you.

Since the instant ink account details are confidential, please send me the required information via private message.

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