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‎08-01-2023 07:19 AM

HP Recommended

The cartridge is new and I have cleaned the printhead multiple times, aligned the printhead, went to the cyan cartridge info and tried to print that and nothing showed up! I am an elementary teacher and need the blue! HELP!

Category:
1 REPLY 1

‎08-03-2023 09:07 PM

HP Recommended

Hi @hnnhrnls,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-
HP Community Moderator



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