My printer is not using the blue cartridge when printing

[Darren5654]

My printer is not using the blue cartridge when printing. I have changed to a new cartridge but the problem persists. Is there a smple fix ofr this?

[sandytechy20]

@Darren5654

Welcome to the HP support community.

I understand that the cyan cartridge is not working, I am glad to assist you.

Did you make a copy and check if that prints fine?

Meanwhile:-

Print a Print Quality Diagnostic Page

1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

2. Swipe up on the display, touch Reports, and then touch Print Quality Report.

If that does not print fine, follow these steps to fix the issue.

Check the ink cartridge vents

1. Open the front door, and then lift the ink cartridge access door.

   

2. Wait until the carriage stops moving before you continue.

3. Remove an ink cartridge from its slot.

4. Examine the vent area above the HP logo on the top of the ink cartridge.

   

5. If the ink cartridge still has the orange pull-tab attached, pull to remove it.

   

6. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

7. 1. 

      Clogged vent

   2. With a straight pin, gently remove excess adhesive from the vent

   3. Unclogged vent

8. Turn the ink cartridge so that the ink cartridge contacts face downward, and then match the label color with the color dot on the carriage.

9. Slide the ink cartridge into its slot, and then press down on the ink cartridge until it snaps into place.

   

10. Repeat these steps to inspect the vents on each of the ink cartridges.

11. Make sure each ink cartridge is firmly installed in its slot. Run your finger along the top of the ink cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place.

Here is the HP document for your future reference:- Click here

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Darren5654]

Hi @Sandytechy20,

Thank you for your message.  I have tried your solution of unclogging the vents, but I actually now have an even bigger problem.

The printer will not work at all, anymore!!

I am continually getting the following message: "Cartridge cannot be used until printer is enrolled in HP Instant Ink".  This applies to all the colours and the black cartridge.

I have tried to reset the factory defaults.  I have checked through HP Smart and that is telling me that the printer is enrolled.  And still the same message!!  Ironically, I've even had a bill from HP Instant Ink this morning, so as far as they're concerned I'm still linked up!!

Please could you or a relevant colleague help?  I am self-employed.  I cannot print anything - letters, formulations, specification documents, etc.  I have had this printer two years, I paid £150 for it and it has been pretty poor compared with my previous HP printer which I had for 12 years.  As you can probably tell, I am not happy!!

Thank you for your help.

[sandytechy20]

@Darren5654

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Darren5654]

Thank you for your help