My printer says cartridge is missing or damaged and I put in a new one and I'm still getting that me

[Eaf12]

My printer is has a message that there is a cartridge missing or damaged and this is not true. What can I do to fix that?

[Max3Aj]

Hi @Eaf12, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I'm sorry to hear you're having trouble with your printer. Here are some steps you can try to resolve the issue:

Check Cartridge Installation: Ensure all cartridges are correctly installed. Open the printer cover and make sure each cartridge is securely in place.

Clean the Cartridge Contacts: Remove the cartridges and gently clean the electrical contacts on both the cartridges and the printer with a lint-free cloth.

Reset the Printer: Turn off the printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in and turn it on.

Update Firmware: Make sure your printer has the latest firmware. You can check and update the firmware through the printer's control panel or the HP website.  

Use Genuine HP Cartridges: Ensure you are using genuine HP cartridges. Non-HP or expired cartridges may cause issues.

Run HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor utility. This tool can diagnose and resolve many printing issues.

Perform a Hard Reset: Turn off the printer, disconnect the power cord, and any other cables. Wait for about 10-15 minutes, then reconnect and power on the printer. 

You may also refer to this document - HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support