My printer will not print color

[TobyMolar]

My printer will not print in color, only black and white, it recognizes the color cartridges but it will not print them. They are genuine HP color cartridges. OfficeJet Pro 6978 Printer. 

[Kuroi_Kenshi]

Hi @TobyMolar,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check Printer Settings: Ensure the printer settings are configured to print in color.

1. Open the document you want to print.
2. Click on File and then Print.
3. Ensure that the Print in Grayscale or Black & White option is deselected.
4. Choose Color in the print settings.

2. Check Printer Driver Settings: Verify that the printer driver settings are correct on your computer.

1. Open the Control Panel.
2. Go to Devices and Printers.
3. Right-click on your HP OfficeJet Pro 6978 and select Printing Preferences.
4. Ensure that the Print in Grayscale option is not selected.

3. Perform a Print Quality Diagnostic Report: Run a diagnostic report to check for issues with the printheads.

1. On the printer control panel, swipe down on the display to open the Dashboard, and then touch the Setup icon.
2. Touch Printer Maintenance.
3. Touch Print Quality Report.

4. Clean the Printhead: Perform a printhead cleaning to ensure there are no clogs.

1. On the printer control panel, swipe down to open the Dashboard.
2. Touch the Setup icon.
3. Select Printer Maintenance.
4. Select Clean Printhead and follow the on-screen instructions.

5. Align the Printhead: Misalignment can affect color printing.

1. Swipe down on the control panel to open the Dashboard.
2. Touch the Setup icon.
3. Select Printer Maintenance.
4. Choose Align Printhead and follow the instructions.

6. Update Firmware: Kindly refer to this link to update your printer firmware.

7. Check Ink Levels: Ensure that all ink cartridges have sufficient ink.

1. Swipe down on the control panel to open the Dashboard.
2. Check the ink levels displayed.

8. Verify Cartridge Installation: Ensure the color cartridges are installed correctly.

1. Open the ink cartridge access door.
2. Remove and reinsert the color cartridges to ensure they are properly seated.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,