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My printer won’t print in color. I have cleaned the printhead several times, installed new cartridge

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HP Office Jet Pro 8025

HP Office Jet PRO 8025. It’s been turned off for four months. I installed new print cartridges, cleaned the print head several times. It prints fine in Black but won’t print the color. 

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Welcome to the HP support community.


Did you make a copy and check if that prints fine?



Print a Print Quality Diagnostic Page

  1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

  2. Swipe up on the display, touch Reports, and then touch Print Quality Report.

If that does not print fine, Check the ink cartridge vents

Check the vents on the top of the ink cartridges. If they are clogged or obstructed, the ink cartridges might not work properly, which can affect print quality.

  1. Open the front door, and then lift the ink cartridge access door.

    Opening the printer doors

  2. Wait until the carriage stops moving before you continue.

  3. Remove an ink cartridge from its slot.

  4. Examine the vent area above the HP logo on the top of the ink cartridge.

    Vent area on the top of the cartridge

  5. If the ink cartridge still has the orange pull-tab attached, pull to remove it.

    Remove the orange pull-tab

  6. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.


      Clogged vent
    2. With a straight pin, gently remove excess adhesive from the vent

    3. Unclogged vent

  7. Turn the ink cartridge so that the ink cartridge contacts face downward, and then match the label color with the color dot on the carriage.

  8. Slide the ink cartridge into its slot, and then press down on the ink cartridge until it snaps into place.

    Inserting the ink cartridge

  9. Repeat these steps to inspect the vents on each of the ink cartridges.

  10. Make sure each ink cartridge is firmly installed in its slot. Run your finger along the top of the ink cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place.

Here is the HP document for your future reference:- Click here


Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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